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SHOP POLICIES
Thank you for stopping by our web site!!
Please take some time to read the following information before you make a purchase.
PRIVACY POLICY
GARCIA-DESCHACHT is committed to ensuring that your privacy is protected. This policy sets out what data we collect and how we use it, which we do in accordance with the EU General Data Processing Regulations (GDPR).
We reserve the right to alter or amend our privacy policy from time to time by updating this page, which was last updated on 23th May 2018.
What personal data do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
Why?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations
How do we store, use, share and disclose our site visitors' personal information ?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
What about payment details?
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We do not store any payment processing details. All telephone and mail orders are processed by us using the credit card or debit card details you provide at the time. Those details are not stored and once they have been used for the purpose of processing your order they are destroyed.
Questions & Contact Information
If you would like to get in touch about our privacy policy or would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at contact@garcia-deschacht.com or send us mail to Leenmolenstraat 16 / 8750 Wingene / Belgium.
Protecting your data
Rest assured that the data we hold is kept securely, that physical and encrypted electronic means are in place to protect it, and that beyond what is necessary for the fulfilment of our contractual obligations to you as a customer, your personal data is not shared with third parties unless required to do so by law.
COOKIES STATEMENT
A cookie is a small file that allows web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Our website uses cookies to administer our shopping basket and checkout, to relay encrypted details of your transaction to our merchant services providers, to manage the layout of our web pages according to the device and browser you are using, and to remember your details for your next visit if you choose. In addition, we use traffic logging cookies from legitimate external parties, including Google and Facebook, for the purposes of monitoring and analysing our website.
Cookies are stored by your own computer or device. You can choose not to allow or store cookies by altering the settings of your browser, however if you chose not to allow them, in common with most other websites, some functions of our website may cease to work and/or may no longer be accessible.
SHIPPING POLICY
We are glad to announce that customers enjoy FREE SHIPPING with Track & Trace service automatically applied during checkout on ALL orders. We consider that this is a fast and safe method for us and our customers. BPOST and DHL are our standard carriers for shipping.
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Preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 3-7 business days and is NOT included in the overall "shipping time".
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All packages have specific tracking information.
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You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number and a link to follow the status of your order.
Delivery times are based on orders placed between Monday – Friday.
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Shipping times can be affected by variable customs clearance times or public holidays.
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Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Unfortunately this is outside of our control. Normal service resumes immediately after each holiday.
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It can take a few days to follow order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
You can check here the estimated delivery time to your country: https://track.bpost.be/btr/web/#/home?lang=en
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
Any and all customs or import duties are charged once the parcel reaches its destination country.
If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
RETURNS POLICY
Customer satisfaction is always our top priority.
We will inspect your item prior to shipping. Our product quality is guaranteed. However, if you are not satisfied with the item you received, we can arrange an exchange or a refund for you. All return shipping fees are at customers' own expense.
Customers can contact us within 7 days of receiving the product. If you have received a defective or damaged item, or you have any issue with your order, please contact us immediately describing the issue in detail, including the return reason and a clear picture or video of the problem.